JUDGEMENT IN THE FRONTLINE
Front line officers in most organisations are the richest and untapped source of ideas and innovation. They are closest to customers and understand their need best. They possess the know-how to solve operational problems. In most work experiences, innovation often times comes from the bottom. The closest to the problems are in best position to proffer solutions to solve it. The Turtle Tank Story – A Life Lesson An operator of an Aquarium in San Diego (USA), said something very instructive. If you buy a young turtle and put it in a small aquarium, it will only grow to the size that fits the tank. Employers have boxed their employees with rules, bureaucracy, hierarchy that stunted their personal growth and organisational contribution – Turtle Tank Syndrome . Top executives fail to ask for ideas and her dismissive of suggestions from front line officers. Single mistake by front line officers can be transmitted via tweeter in a ...