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Showing posts from July, 2018

JUDGEMENT IN THE FRONTLINE

Front line officers in most organisations are the richest and untapped source of ideas and innovation.   They are closest to customers and understand their need best.   They possess the know-how to solve operational problems.   In most work experiences, innovation often times comes from the bottom.   The closest to the problems are in best position to proffer solutions to solve it. The Turtle Tank Story – A Life Lesson An operator of an Aquarium in San Diego (USA), said something very instructive.   If you buy a young turtle and put it in a small aquarium, it will only grow to the size that fits the tank. Employers have boxed their employees with rules, bureaucracy, hierarchy that stunted their personal growth and organisational contribution – Turtle Tank Syndrome . Top executives fail to ask for ideas and her dismissive of suggestions from front line officers. Single mistake by front line officers can be transmitted via tweeter in a ...

QUIET LEADERSHIP

It’s a reflection of Carlo’s time in football and his thoughts and philosophies on what it takes to be a leader in this profession as a football coach/leader.   Values like resect, loyalty, value of money and hard work and the importance of relationship and family. Quite Leadership There is power in being calm and measured, in building trust and making decisions coolly, in rising using influence and persuasion and being professional in your approach .   It is born out of the idea that a leader should not need to rant or rage with iron fist, but rather, their power should be implicit .   It should be crystal clear who is in charge, and their authority must result from respect and trust and value creation, rather than fear.   You earn the respect you are shown, partly through a successful career of delivering trophies (value creation) for players, clubs, but perhaps more importantly because of the fact that I respect those I also work with (building r...