While You Are Working Keep Improving

I recently overheard a conversation I need to tell you about. I was having lunch in a restaurant. A man wanted a glass of red wine. He pointed to a variety on the menu. The server looked at the wine list and then said, "This one? I'm not going to pronounce the name properly, but I'll try." He then mangled the name of the wine and walked off to get it for the guest. Just out of curiosity, when the server came to our table, I asked him how long he’d worked at the restaurant. "This will be my eleventh year," he replied proudly. Hmmm... Eleven years. At this restaurant. Taking orders for food and wine. Spending many of his most valuable hours here. Giving his incredibly precious life energy to this job. Given the opportunity to be an expert at what he does. To become a merchant of wow. To receive huge tips. Yet for some reason, he didn't seem to ...